sb999 Terms and Conditions
Please read these terms carefully before using the sb999 platform — they define your rights and responsibilities.
Table of Contents
1 General Terms
sb999.cam (referred to hereinafter as "sb999", "we" or "the platform") is an online gaming service provider. By accessing, registering on, or using any service on this website or mobile platform, you are considered to have fully accepted the following terms and conditions ("Terms").
1.1 Applicability
These Terms apply to all services on sb999, including slots, live casino, sports betting (including cricket), fishing games, and any future services. These Terms should be read together with our Privacy Policy and Responsible Gaming Policy.
1.2 Age Requirement
sb999 services are available only to individuals aged 21 or above. Anyone below this age may not use this platform. We reserve the right to verify age at any time, and accounts identified as belonging to minors will be closed immediately.
1.3 Language and Interpretation
These Terms are written in Bengali. In the event of any ambiguity or dispute, the Bengali version will be considered authoritative.
2 Account Registration
To create an account on sb999, you must provide accurate and complete information. Each individual may only create one account.
2.1 Registration Requirements
- All information you provide must be truthful, accurate and complete.
- The same individual or members of the same household may not create multiple accounts.
- The mobile number and personal details you provide at registration may be verified at a later time.
- You are solely responsible for keeping your account password secure.
- You are responsible for any activity carried out from your account.
2.2 Account Security
Never share your account credentials with any third party. If you suspect unauthorized access to your account, contact our 24/7 live chat support immediately.
3 Account Verification (KYC)
To ensure a safe and transparent gaming environment, sb999 reserves the right to verify the identity of all members. This process is commonly known as "KYC" (Know Your Customer).
3.1 Documents Required for Verification
- A clear photo of your National ID (NID) or passport.
- Proof of current address (a utility bill or bank statement issued within the last three months).
- Proof of ownership of the payment method used (for example, the name on the bKash or Nagad account must match the account name).
3.2 Verification Process
sb999 may request account verification at any time, particularly before significant withdrawals. Withdrawals may be placed on hold until verification is complete. Providing false documents will result in permanent account closure.
4 Deposits and Withdrawals
Transactions on sb999 are simple, fast and secure. We support the most widely used mobile banking methods in Bangladesh.
4.1 Deposit Terms
- Minimum deposit amount: ৳300 (applicable to all methods).
- Supported methods: bKash, Nagad, Rocket.
- You must use your own mobile banking account when making a deposit — third-party accounts are not accepted.
- Once a deposit is completed, it is generally credited to your account within a few minutes.
4.2 Withdrawal Terms
- Minimum withdrawal amount: ৳800.
- Standard withdrawal processing time: 5 to 30 minutes.
- Withdrawals can only be made to the same method used for the deposit.
- Withdrawals may be delayed if account verification has not been completed.
- Withdrawals may be temporarily suspended in cases of suspected suspicious activity.
5 Bonuses and Promotions
sb999 offers various bonus and promotional offers. Each offer has its own terms and conditions that must be followed.
5.1 Welcome Bonus
New members can receive up to a 120% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 15 times (the deposit amount plus the bonus amount).
5.2 General Bonus Terms
- Each bonus offer can only be claimed once per account.
- The specified wagering requirement must be met before withdrawing any bonus balance.
- If a withdrawal is made before the wagering requirement is met, the bonus and any winnings earned from the bonus will be forfeited.
- sb999 reserves the right to modify, suspend or cancel any bonus offer.
- VIP members will receive additional benefits and cashback according to their level.
5.3 VIP Program
The sb999 VIP program has three levels: Bronze — weekly cashback up to 0.3%; Silver — weekly cashback up to 0.7%; and Gold — weekly cashback up to 1.0%. Members can move up to a higher level through consistent regular play.
6 Gaming Rules
All games on sb999 are conducted fairly and impartially. Our games are independently audited and use certified random number generators (RNG).
6.1 Finality of Game Results
All game results are final and cannot be changed. If a game does not complete correctly due to a technical error, sb999 reserves the right to make the final decision on whether to void or replay that round.
6.2 Technical Issues
Active bets may be voided if your internet connection is lost or your device shuts down. sb999 will not be held responsible in such circumstances. Server-side records will be considered the highest authority.
6.3 Maximum Bet Limits
sb999 sets maximum bet limits for various games and markets. These limits are clearly stated in the game interface. Bets that exceed the limit may be automatically reduced to the limit.
7 Prohibited Activities
The following activities are strictly prohibited on sb999 and may result in account closure and forfeiture of funds:
- Creating or operating multiple accounts.
- Bonus abuse — such as using low-risk bets to meet wagering requirements.
- Using any software, bots, scripts or automated tools to play games.
- Attempting to hack accounts or attempting to compromise the security of the platform.
- Conducting money laundering or any illegal financial activity.
- Colluding fraudulently with other members.
- Creating or operating an account using false identity or documents.
8 Responsible Gaming
sb999 believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of financial stress or addiction.
8.1 Self-Control Tools
- Deposit Limits: You can set a maximum daily, weekly or monthly deposit limit.
- Break Feature: You can request that your account be temporarily deactivated for a set period of time.
- Permanent Exclusion: If you feel that gaming is having a negative impact on your life, you can apply for permanent account closure.
For more information on responsible gaming, visit our Responsible Gaming page.
9 Privacy and Security
Protecting your personal information is one of our top priorities. sb999 uses SSL encryption and advanced security technology to keep all transactions and personal data secure.
9.1 Data Collection and Use
We collect only the information necessary to operate the service, verify accounts and meet legal obligations. Your information is not sold to third parties. For more details, read our Privacy Policy.
9.2 Cookies
sb999 uses cookies to ensure the website functions properly and to improve the user experience. By using the platform, you consent to our cookies policy.
10 Dispute Resolution
sb999 follows a fair and transparent process for any dispute or complaint.
10.1 Complaint Submission Process
- First, contact our 24/7 live chat support.
- If the issue is not resolved via live chat, send a detailed description by email to [email protected].
- All complaints are given an initial review within 72 hours.
10.2 Final Decision
The final decision given by the sb999 customer support team will be binding on all parties. The relevant account or funds may be temporarily suspended while an investigation is ongoing.
11 Changes to Terms
sb999 reserves the right to change, amend or update these Terms at any time. We will publish a notice on the platform for significant changes.
Continuing to use the platform after any changes will be considered acceptance of the new Terms. It is therefore recommended that you visit this page regularly.
12 Contact
If you have any questions or concerns about these Terms, please contact our support team:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali
Our support team is always ready to answer all your questions. Thank you for using the sb999 platform.
For more information, you can also visit our FAQ page and About Us page.