sb999 Privacy Policy

1 Introduction and Scope

sb999 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. When you use our website, create an account, or use our services, you provide us with certain personal information. This privacy policy explains how that information is collected, why it is collected, how it is used, and how it is kept secure.

This policy applies to all users of our website sb999.cam. Continuing to use our services indicates that you have read and accepted all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

sb999 believes that user privacy is a fundamental right. We therefore ensure the highest level of technical and administrative measures so that your information cannot reach any unauthorized party.

2 What Information We Collect

sb999 collects user information in two main ways — information you provide directly, and information collected automatically.

2.1 Information You Provide

During account registration and use of our services, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details for identity verification
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket number)
• Messages sent to support via live chat or email

2.2 Automatically Collected Information

When you visit our site, the following information may be collected automatically:

• IP address and device type
• Browser name and version
• Operating system information
• Pages visited, time spent, and navigation patterns
• Cookie and session data (see details below)

3 Purpose of Using Your Information

sb999 uses your information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Transaction processing: To complete deposit and withdrawal processes and ensure transaction security.
• Identity verification (KYC): To verify identity in accordance with legal requirements for preventing fraud and money laundering.
• Support services: To resolve your issues and operate 24/7 live chat support.
• Platform improvement: To analyse user experience and improve service quality.
• Security assurance: To detect and prevent suspicious activity.
• Responsible gaming: To provide assistance and operate safeguards to prevent gambling addiction.
• Notifications and updates: To send important account notifications and bonus-related information (with your consent).

We do not sell your information to any third party or share it for marketing purposes.

4 Sharing Information with Third Parties

sb999 may share your information with third parties in the following limited circumstances:

4.1 Payment Providers

Necessary information is shared with authorised payment gateways such as bKash, Nagad, and Rocket to complete transactions. These third parties are governed by their own privacy policies.

4.2 Technology and Service Partners

The minimum necessary information is shared with trusted technology partners for server hosting, data analysis, and security services. These partners are contractually bound to keep information confidential.

4.3 Legal Obligations

Information may be provided to authorities when required by court order, government directive, or legal investigation. In such circumstances, we provide only the information that is legally required.

5 Data Security Measures

sb999 uses industry-standard security technology to keep your information secure. The key components of our security measures are described below:

• SSL/TLS encryption: All communication between your browser and our servers is secured by high-grade SSL encryption.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access control: Only authorised staff can access the information they need.
• Firewall and monitoring: Around-the-clock system monitoring and intrusion detection systems remain active.
• Two-factor authentication: A two-factor authentication system for additional account security.
• Regular audits: Regular evaluation and updates of security measures.

Please keep in mind that transmitting information over the internet is not entirely risk-free. Even though we are committed to providing the highest level of protection, no organisation can guarantee absolute security against cyber threats. It is also your responsibility to keep your account password secure and not share it with anyone.

6 Cookie Policy

Cookies are used on the sb999 website. Cookies are small text files stored in your browser that help us improve our services.

6.1 Cookies We Use

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Functional cookies: Help remember your language preferences and settings.
• Analytics cookies: Used to analyse site usage patterns and improve services.

6.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling cookies may mean some services do not work properly and your user experience may be limited.

7 Data Retention Period

We retain your information for as long as:

• Your account remains active and you are using our services.
• It is needed to meet legal obligations (records of financial transactions are generally kept for a specified number of years).
• It is needed for dispute resolution or to substantiate a claim.

After an account is closed, personal information that is no longer needed is deleted or anonymised as quickly as possible, except where required by law.

8 User Rights

As a user of the sb999 platform, you have the following rights over your own information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: If your information is incorrect, you can request a correction.
• Right to erasure: Where there is no legal obligation, you can request that your information be deleted.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to opt out of marketing communications: You can request to stop receiving promotional communications at any time.

To exercise these rights, contact our support team via live chat or email. We will process your request as quickly as possible.

9 Privacy of Minors

sb999 is for users aged 21 and above only. We do not knowingly collect personal information from minors. Through an age verification process at account registration, we ensure that no minor can open an account on our platform.

If we become aware that we have unknowingly collected information from a minor, that account and information will be deleted immediately.

10 International Data Transfers

Our servers may be located in various countries. Your information may be transferred outside of Bangladesh for processing and storage. In such cases, we ensure that adequate data protection measures are in place in the destination country and that data protection standards are maintained.

Third-party service providers process information following sb999's instructions and in no way own the data or use it for their own purposes.

11 Policy Changes

sb999 reserves the right to update this privacy policy at any time. If there are significant changes to the policy, we will notify you in the following ways:

• The update date on this page will be changed.
• Registered users may be notified via email or live chat.
• A special notice may be displayed on the site for significant changes.

If you continue to use the service after any changes, you will be considered to have accepted the updated policy. It is therefore recommended that you review this page regularly.

12 Contact Us

Contact us with any questions, concerns, or requests regarding the privacy policy or your information: